FAQ
Frequently Asked Questions
General Questions
We provide a unique collection of downloadable digital laser-cutting files perfect for personal use, crafting, and creating products to sell, depending on the license you choose.
Once purchased, files can be uploaded to your laser-cutting machine’s software and are designed to work with most laser cutters, including brands like Thunder Laser.
Our files are provided in SVG, DXF, and AI formats, compatible with most laser-cutting machines and software. Contact us if you need another format.
After purchase, you’ll receive an email with a download link, and files can also be accessed under “Downloads” in your account.
Commercial License Questions
A commercial license allows you to create and sell physical products using our files. If you plan to sell items made from our designs, you will need a commercial license.
When you purchase a file with a commercial license, you can produce and sell up to 1,000 units of the physical product. Redistribution or reselling of digital files is not allowed.
Refund and Exchange Questions
All sales are final for digital downloads, and we do not offer refunds, exchanges, or cancellations. If there’s an issue with the file, contact us for help.
Support and Other Questions
Yes, we offer custom laser-cutting designs for personal and business needs. Contact us to discuss your project and pricing.