FAQ

FAQ - Various-Crafts

Frequently Asked Questions

General Questions

1. What kind of products do you offer?

We provide a unique collection of downloadable digital laser-cutting files perfect for personal use, crafting, and creating products to sell, depending on the license you choose.

2. How do I use your digital laser-cutting files?

Once purchased, files can be uploaded to your laser-cutting machine’s software and are designed to work with most laser cutters, including brands like Thunder Laser.

3. What file formats do you offer?

Our files are provided in SVG, DXF, and AI formats, compatible with most laser-cutting machines and software. Contact us if you need another format.

4. How do I download the files after purchase?

After purchase, you’ll receive an email with a download link, and files can also be accessed under “Downloads” in your account.

Commercial License Questions

7. What is a commercial license, and do I need one?

A commercial license allows you to create and sell physical products using our files. If you plan to sell items made from our designs, you will need a commercial license.

8. How does the commercial license work?

When you purchase a file with a commercial license, you can produce and sell up to 1,000 units of the physical product. Redistribution or reselling of digital files is not allowed.

Refund and Exchange Questions

13. Do you offer refunds on digital files?

All sales are final for digital downloads, and we do not offer refunds, exchanges, or cancellations. If there’s an issue with the file, contact us for help.

Support and Other Questions

15. Do you offer custom design services?

Yes, we offer custom laser-cutting designs for personal and business needs. Contact us to discuss your project and pricing.